Shipping & Delivery

Shipping Areas

We deliver to all regions of Turkey. Our delivery service covers:

• Istanbul (City): All districts within Istanbul city limits
• Rest of Turkey: All provinces and regions throughout Turkey

Delivery Times

Delivery times are calculated from the date your order is confirmed and payment is verified. Business days are Monday through Saturday, excluding public holidays.

Istanbul (City)

Orders to Istanbul city are typically delivered within 1-2 business days after order confirmation.

Rest of Turkey

Orders to other regions of Turkey are typically delivered within 3-7 business days after order confirmation, depending on the destination region.

Please note: Delivery times are estimates and may vary due to factors beyond our control, such as weather conditions, courier service delays, or remote locations. We will keep you informed of any significant delays.

Shipping Costs

Important: Shipping costs are calculated and displayed to you before you confirm your order. There are no hidden fees.

Istanbul (City)

Standard shipping to Istanbul city: 75 TRY (flat rate)

Rest of Turkey

Shipping costs to other regions vary based on distance and weight:

• Marmara Region (excluding Istanbul): 100-150 TRY
• Aegean Region: 120-180 TRY
• Mediterranean Region: 130-200 TRY
• Central Anatolia: 110-170 TRY
• Black Sea Region: 140-210 TRY
• Eastern Anatolia: 160-240 TRY
• Southeastern Anatolia: 150-230 TRY

Free Shipping

Free shipping is available for orders over 1,500 TRY to all regions of Turkey. The free shipping option will be automatically applied at checkout if your order qualifies.

Note: Exact shipping costs will be calculated and shown to you during the checkout process before you confirm your order. You will see the total amount (products + shipping) before completing your purchase.

Delivery Methods

Courier Delivery to Address

We use trusted courier services to deliver your orders directly to your specified address. The courier will contact you via phone to arrange a convenient delivery time.

Pickup Points (If Available)

For some locations, you may have the option to collect your order from a designated pickup point. This option will be available during checkout if applicable to your area.

Delivery Requirements

To ensure successful delivery, please:

• Provide a complete and accurate delivery address
• Include a valid phone number where you can be reached
• Ensure someone is available to receive the package at the delivery address
• Keep your phone accessible during the estimated delivery window

Order Processing

Once you place an order:

1. You will receive an order confirmation email with your order details
2. We will process your order and prepare it for shipment
3. You will receive a shipping confirmation email with tracking information (when available)
4. The courier will contact you to arrange delivery

Payment Methods

We offer the following payment options:

• Cash on Delivery: Pay with cash when your order is delivered
• Card on Delivery: Pay with a credit or debit card when your order is delivered (card reader available)
• Bank Transfer: Transfer payment to our bank account before delivery (order will be shipped after payment confirmation)

Delivery Issues

Failed Delivery Attempts

If the courier cannot deliver your order (e.g., no one available, incorrect address), they will attempt delivery again. If delivery fails after multiple attempts, the package may be returned to us, and you may be charged return shipping costs.

Damaged Packages

If you receive a damaged package, please:

1. Do not accept the delivery if the package is visibly damaged
2. If you have already accepted it, contact us immediately at [email protected] or call +90 501 701 01 81
3. Take photos of the damaged package and items
4. We will arrange for a replacement or full refund

Missing or Delayed Orders

If your order has not arrived within the estimated delivery time, please contact us. We will investigate and keep you updated on the status of your order.

International Shipping

Currently, we only ship within Turkey. International shipping is not available at this time.

Contact Us

If you have any questions about shipping or delivery, please contact us:

• Email: [email protected]
• Phone: +90 501 701 01 81
• Address: Ziya Gökalp, Süleyman Demirel Blv No:7, 34490 Başakşehir/İstanbul, Türkiye
• Opening Hours: Monday - Saturday: 10:00 - 20:00, Sunday: Closed