Returns & Refunds Policy

Return Policy

We want you to be completely satisfied with your purchase. If you are not happy with your order, you may return unworn, undamaged items within 14 days of delivery for a full refund.

Eligibility for Returns

To be eligible for a return, the following conditions must be met:

• The item must be returned within 14 days of the delivery date
• The item must be unworn, unused, and in its original condition
• The item must be in its original packaging with all tags and labels attached
• The item must not be damaged, soiled, or altered in any way
• You must have proof of purchase (order confirmation email or order number)

Items That Cannot Be Returned

The following items are not eligible for return:

• Items that have been worn, used, or damaged
• Items that are not in their original condition or packaging
• Items returned after the 14-day return period
• Items purchased on sale or clearance (unless defective)

How to Start a Return

To initiate a return, please follow these steps:

1. Contact Us: Email us at [email protected] or call us at +90 501 701 01 81
2. Provide Information: Include your order number, the item(s) you wish to return, and the reason for return
3. Receive Instructions: We will provide you with return instructions and the return address
4. Package the Item: Pack the item securely in its original packaging with all tags and labels
5. Ship the Item: Send the item to the address we provide using a trackable shipping method

Please note: We recommend using a trackable shipping service for returns, as we are not responsible for items lost in transit.

Return Shipping Costs

Standard Returns: For returns due to change of mind or incorrect size, the customer is responsible for return shipping costs.

Defective or Incorrect Items: If you receive a defective item or an item that differs significantly from what you ordered, we will cover the return shipping costs. Please contact us immediately if this is the case.

Return shipping costs will be deducted from your refund unless the return is due to our error (defective product, wrong item shipped, etc.).

Refund Process

Refund Method

Refunds will be issued to the original payment method used for the purchase:

• Cash on Delivery: Refund will be processed via bank transfer to your provided bank account
• Card on Delivery: Refund will be processed to the card used for payment
• Bank Transfer: Refund will be processed to the bank account from which payment was made

Refund Timing

Once we receive and inspect your returned item, we will process your refund within 10 business days. The refund will appear in your account within an additional 5-10 business days, depending on your bank or payment provider.

You will receive an email notification once your refund has been processed.

Refund Amount

For eligible returns, you will receive a full refund of the product price. If the return is due to change of mind or incorrect size, return shipping costs will be deducted from the refund amount.

Original shipping costs are non-refundable unless the return is due to our error.

Exchanges

We do not currently offer direct exchanges. If you need a different size or color, please return the original item for a refund and place a new order for the desired item.

Defective or Damaged Items

If you receive a defective or damaged item, please contact us immediately at [email protected] or call +90 501 701 01 81. Include photos of the defect or damage, and we will arrange for a replacement or full refund, including return shipping costs.

Late or Missing Refunds

If you have not received your refund within the expected timeframe, please:

1. Check your bank account or payment method
2. Contact your bank or payment provider, as it may take some time before your refund is officially posted
3. If you still have not received your refund, contact us at [email protected]

Contact Us

If you have any questions about our Returns & Refunds Policy, please contact us:

• Email: [email protected]
• Phone: +90 501 701 01 81
• Address: Ziya Gökalp, Süleyman Demirel Blv No:7, 34490 Başakşehir/İstanbul, Türkiye
• Opening Hours: Monday - Saturday: 10:00 - 20:00, Sunday: Closed